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View compareFAQ
1. Ordering and Payments
1.1 How can I place an order?
To place an order, customers must browse the available products, select the desired size and color, and click the "Add to Cart" button. Once all selections are complete, customers may proceed to checkout and follow the on-screen instructions to finalize their purchase.
1.2 What payment methods are accepted?
Minii Modz accepts all major credit and debit cards. Additionally, Cash on Delivery (COD) is available for selected regions within the United Arab Emirates (UAE).
1.3 Can I change or cancel my order?
Orders may be modified or cancelled within one (1) hour of placement. Customers are required to contact our Customer Support Team immediately for assistance regarding order changes or cancellations.
2. Shipping and Delivery
2.1 Do you offer international shipping?
No. Minii Modz currently offers domestic delivery within the UAE only.
2.2 What is the estimated delivery time?
Orders are typically delivered within three to five (3–5) business days. Deliveries to remote or extended areas may take up to five to seven (5–7) business days. Delivery times are subject to change based on logistics and customer location.
2.3 How can I track my order?
Once an order is dispatched, customers will receive a shipment tracking link via email or SMS. This link may also be used to track the shipment directly through our website.
3. Sizing and Product Information
3.1 How do I select the correct size?
Each product page contains a detailed Size Guide. Customers are advised to measure their child and compare the measurements with the guide to ensure an accurate fit.
3.2 What materials are used in your products?
Minii Modz garments are manufactured using high-quality, child-friendly materials, including but not limited to organic cotton, bamboo fabric, and hypoallergenic textiles. Specific product materials are disclosed on individual product pages.
3.3 Are your products suitable for sensitive skin?
Yes. All Minii Modz clothing and accessories are designed to be safe for sensitive skin. We utilize non-irritating fabrics and avoid the use of harmful dyes and chemicals.
4. Returns and Exchanges
4.1 What is your return policy?
Minii Modz offers a seven (7) day return window for items that are unworn, unwashed, and returned with original tags intact. For further details, customers should refer to our Returns Policy page.
4.2 How can I exchange an item?
To request an exchange, customers must follow the return process and indicate their preference for an exchange. Once the original item is received and inspected, the requested replacement will be shipped.
4.3 Who bears the return shipping cost?
Return shipping costs are the responsibility of the customer, except in cases where the item received was defective, damaged, or incorrect.
5. Account and Privacy
5.1 Is account registration required to place an order?
No. Customers may complete purchases using guest checkout. However, creating an account allows for faster checkout and access to order history and tracking information.
5.2 How is my personal data protected?
Minii Modz takes customer privacy seriously. We implement advanced encryption protocols to protect all personal and transactional data. Full details are available in our Privacy Policy.
6. Customer Support
6.1 How can I contact Minii Modz?
For any inquiries, customers may contact our support team via:
📧 Email: care@miniimodz.com
📞 Phone: +971 56 116 0068
6.2 What are your customer service hours?
Customer support is available from Monday to Saturday, between 9:00 AM and 6:00 PM (UAE local time).